Privacy policy

The Restoration Hub is a UK-based service that finds, checks and shares restoration specialists, suppliers and parts information with its customers. For all privacy matters and data enquiries, contact us at rschrome@gmail.com. We are registered in the United Kingdom and follow UK data protection law, including the UK GDPR.

When you use the site, we may collect:

• Your name, email address and password when you create an account (you can also sign in with Google or Apple, in which case we receive your name and email from them).
• The details of your searches — the work you need done, the item or project, and your location — so we can check results and email them to you.
• Part requests you submit, including the vehicle details you give us.
• Content you choose to publish, such as project logs, photos and stories, which appear publicly on the site.
• Payment records (for example, credit purchases and refunds), kept for accounting purposes.

We never ask for or store your card details. Payments are handled entirely by our payment processor, Stripe.

We use your information to:

• Carry out your searches and email the verified results to you.
• Run your account and the features you use, such as project logs.
• Process payments for search credits and issue refunds.
• Reply to your enquiries and correspondence.
• Keep the service secure and prevent abuse (for example, limits on free searches).

• We never sell your personal information to anyone.
• We never pass your details to the businesses in our directory without your knowledge — contact with specialists happens through us, unless you choose to contact them.
• We never send marketing emails you have not asked for.

We use a small number of trusted providers to run the service: a hosting and database provider, Stripe for payments, Google and Apple for optional sign-in, and an email delivery provider so your results and replies reach you. These providers process data on our behalf and are not permitted to use it for their own purposes. Specialists and suppliers listed on the site never receive your details unless you contact them yourself.

The site uses only essential cookies and browser storage needed to keep you signed in and remember your preferences between pages. We do not use advertising or tracking cookies.

We keep your account and search history while your account is open, so we can reference earlier requests. You can ask us to delete any or all of it at any time — see below.

You can ask us at any time to show you the personal information we hold about you, to correct it, to delete it, or to export it. Email us at rschrome@gmail.com and we will respond within 30 days. If you are unhappy with our answer, you can complain to the Information Commissioner's Office (ico.org.uk), the UK's data protection regulator.